Because KEN STORE resells third-party supplier services, refund eligibility depends on the order state and the supplier's limitations.
Automatic refunds
- If a supplier rejects or fails an order before fulfilment, your wallet is automatically refunded and you are not charged.
- For International Numbers, if no OTP/SMS is received within the displayed timeout window, the order is automatically refunded.
When refunds may not be available
- Once a service has been delivered or started at the supplier (for example drip-delivered growth, a delivered account, or a received OTP), it generally cannot be reversed.
- Some supplier services cannot be cancelled once submitted; this is determined by the supplier, not KEN STORE.
Requesting help
If you believe an order did not deliver as represented, contact Support with your order number. We will review the order state and the supplier's response and refund where eligible.
Refunds are credited to your KEN STORE wallet.